Secure Anonymous Claim Submission System

A leading international courier and aviation logistics enterprise needed a way for package recipients - who were not registered customers - to submit delivery claims securely.

Because these users were anonymous, the system couldn't rely on standard authentication methods, creating unique security and integration challenges.

The platform had to accept file uploads from untrusted sources while maintaining complete isolation from the client's internal ERP and IT networks.

Kipanga designed a custom anonymous claim submission system that allowed anyone to lodge package-related issues securely while maintaining complete isolation from internal business systems.

AWS hosting with managed services provided enhanced safety and reliability. Strict API-level communication between front-end and ERP components ensured no direct access to internal systems.

Antivirus checks were enforced on all uploaded files before any processing occurred.

A public-facing claim submission platform that enables any delivery recipient to lodge claims with supporting evidence, without needing an account.

The system processes claims through antivirus scanning, validates submissions, and routes them securely into the client's ERP system via isolated API communication.

Enterprise-grade security standards are maintained throughout while keeping the user experience simple and accessible.